Depending on your browser and internet connection, there might be some difficulties you encounter while placing your order.
Don’t worry; if we do not receive a payment, your order will be cancelled so you can always try again.
If you keep having technical problems, please contact your bank for more information. Payment problems are most likely due to insufficient funds or technical card problems.
If you checked with your bank and the problem isn’t solved, then contact our customer service and provide us with the following information:
- A clear description of the situation describing what page you are on and what action you were taking (what payment method, which step, ...)
- The operating system you are using (e.g. Windows Vista, Mac OS Lion)
- The URL you are currently on (e.g. http://store.tomorrowland.com/)
- A screenshot of the page or a copy/paste of the error you are presented with.
Please always make sure before contacting us, that the problem is not caused by insufficient funds or technical problems with your bank, your browser or internet connection. So try to close your browser and repeat the process before contacting us.