A good way to start is by checking your tracking link. This should have an up-to-date status of your order so you can check where it is now.

Please keep in mind that your order may be delayed due to safety measures of the customs authorities and that we have no influence on delivery delays.

If you have received a shipping confirmation and you feel like your order is not delivered within the specified delivery time, please contact our customer service and we will start an investigation with our logistics partner. This may take up to 14 days and a refund or replacement shipment can only be executed after this investigation, or after 30 days. Please allow some time for the status of the shipment to correctly display at the above address.

Before contacting us, please make sure you have checked the recent status of your order on the tracking link.